Eligibility
Which systems, equipment, locations and customers qualify?
PowerGuard
Put the promise in plain language.
Westhaven publicly describes monitoring, guaranteed performance and local service. Customers should be able to inspect what each promise covers.
Trust lives in the details.
A production PowerGuard page should make the operating promise easy to understand before a customer relies on it.
Six answers belong above the fine print.
Eligibility, monitoring, performance measurement, response process, coverage and exclusions all need specific approved language.
Monitoring
What is monitored, how often and what triggers an alert?
Performance
How is expected performance calculated and measured?
Who contacts the customer?
State the alert, contact and service workflow, including any approved response target.
What work is included?
Explain labor, equipment, travel, diagnostic work and any customer responsibility.
What is outside the promise?
Identify damage, third-party work, equipment limitations and other exclusions.
How long does it last?
State fees, term length, renewal and cancellation rules in one place.
Final eligibility, methodology, coverage, exclusions, fees, response targets, term length and cancellation rules require written Westhaven approval.
No vague guarantee language.
Is PowerGuard included with every installation?
Eligibility and any fees require confirmation from Westhaven before this becomes production copy.
What does guaranteed performance mean?
The production page should state the exact baseline, measurement period, exclusions and remedy. This preview intentionally does not invent those terms.
What happens when monitoring finds a problem?
The live page should identify the alert, contact and service workflow, including expected response timing.
Know what is protected.
Ask for the eligibility, coverage, measurement method and service process in writing.